Return & Refund Policy

At MatsForPets™, we want you to shop with confidence. If you're not completely satisfied with your purchase, we're here to help.

30-Day Returns

We offer free returns within 30 days of delivery.

To be eligible for a return:

• Your item must be returned within 30 days of the delivery date.
• The item should be in its original condition.
• Please include all original packaging where possible.

Free Returns

We provide free return shipping for eligible returns. Simply contact our support team, and we'll guide you through the return process.

Refunds

Once we receive and inspect your returned item, we'll notify you that your return has been processed.

If approved, your refund will be issued to your original payment method.

Please allow 5–10 business days for the refund to appear in your account, depending on your bank or payment provider.

Damaged or Incorrect Items

If your order arrives damaged, defective, or you receive the wrong item, please contact us within 7 days of delivery. We'll resolve the issue as quickly as possible at no additional cost.

Non-Returnable Items

For hygiene and safety reasons, items that have been excessively used, intentionally damaged, or altered after delivery may not be eligible for a refund unless they are faulty.

How to Start a Return

To begin a return, please contact us with:

• Your order number
• The email address used for your order
• The reason for your return

Our support team will provide you with return instructions.

Contact Us

If you have any questions regarding returns or refunds, please contact our customer support team.

Email: MoeBusiness@Mail.com